Guarantee

My top priority is creating unique, quality items that you will love, and I want you to be able to enjoy those items for as long as possible.

All items crafted by Dream Raven Designs are guaranteed to be made of the materials described and to be free of structural defects.

I work with many natural and handmade materials, some of which may have surface flaws but only to the extent that that they add to the individual character of a piece without taking away from its functionality or overall beauty.

 

Jewelry, Malas, and Other Prayer Beads

The following guarantees are against breakage due to defect or normal wear of pieces not exposed to water. 

All of the cords can be periodically exposed to water, such as splash from washing your hands or walking in the rain, but showering or swimming while wearing your natural cord jewelry or prayer beads can reduce the life of the cord, and in some cases, the beads themselves.    

The following have a 6 month guarantee:

  • Jewelry and malas strung on beading wire
  • Elastic bracelets and wrist malas
  • Resin jewelry

There is a 90 day guarantee on the following jewelry and malas:

  • Natural cord malas and jewelry
  • Wrap bracelets
  • Clay jewelry
  • Paper jewelry

Jewelry, malas, and other prayer beads strung on natural cord will wear out and need to be periodically restrung. How often depends on the specific cord and how heavily the item is used.

Even after the guarantee period, or in the case of accidents such as a snagged bracelet, I'm always happy to restring Dream Raven Design jewelry or prayer beads for only the cost of shipping. . 

 

Miniatures

All miniatures are guaranteed to arrive safely and be free of defects. If you receive a broken miniature, and there is no damage to the exterior shipping box, please contact me immediately for a prepaid return shipping label, and I will send a replacement as soon as the damaged miniature arrives back.

Unless otherwise noted, the miniatures on this site are not toys. They are crafted to be as sturdy as possible for what they are, but since they are intended to be visually admired, I do give preference to scale accuracy and appearance over durability. This makes for more realistic miniatures but can lead to some fragile parts, which can break if not handled gently.

If a miniature breaks at any point while you are redecorating you miniature display, I am happy to repair it for only the cost of shipping.

 

Questions

Information on returns and exchanges can be found here. If you have any further questions about Dream Raven Design's guarantees, don't hesitate to contact me.